a) Collision

• Material damage accident report form, police report, or statement. (To download the Accident Report Form, click here)
• Alcohol Report
• Photocopy of Vehicle Registration
• Photocopy of Driver's License
• Photos of the damage taken at the scene
• IBAN

In addition for total loss (Pert) claims:

• Notarized power of attorney for sale
• Original vehicle registration
• Vehicle license plates
• Spare keys

b) Vehicle Theft

• Police application report
• Certified copy of the "not found" letter from the Auto Theft Bureau (requested 30 days after the day the vehicle was stolen)
• Original vehicle registration with "stolen" stamp (if it cannot be obtained, a stolen document should be brought from the relevant branch)
• Tax clearance letter from the tax office
• Certified copy of the letter stating that the registration has been deleted from the Finance Office (for vehicles with 34 plates, it can be obtained from the Ümraniye Transport Vehicles Tax Office)
• All keys of the vehicle (original and spare)
• If there are liens, pledges, etc. on the vehicle, they must be removed by the owner
• IBAN belonging to the registration owner
• Original special power of attorney given to our company's officials specifically for vehicle theft claims
• If there is OGS or HGS on the vehicle, a stamped document from the relevant bank or institution stating it has been canceled; if not, a declaration stating so.
• Traffic documents of the vehicle (tax papers, transport stamps, invoice, etc.)

For claims over 185,000 TL, the following information and documents are additionally requested during the payment process.

a) In Case of Material Damage

• Certified copy of the material damage traffic accident report (accident report) or Tramer Accident Detection Report (KTT). (To download the Accident Report Form, click here)
• Bank account information (IBAN) belonging to the right holder

Other information and documents that may be requested if deemed necessary:

• Photocopy of the damaged vehicle registration
• Official document showing right-holding in non-vehicle material damages
• Damage photos
• T.C. identity number / tax certificate of the victim
• If the damage is followed by proxy; copy of power of attorney, IBAN information and T.C. identity number of the proxy
• If the plate number is not specified in the policy; photocopy of the insured vehicle registration

b) In Depreciation (Value Loss) Claims

If the traffic material damage file has been opened by us:

• Depreciation claim statement

If the traffic material damage file has not been opened by us:

• Certified copy of the material damage traffic accident report (accident report) or Tramer Accident Detection Report (KTT)
• Bank account information (IBAN) belonging to the right holder

Other information and documents that may be requested if deemed necessary:

• Depreciation claim statement
• Copy of the Damage Appraisal Report (copy of repair invoice if no appraiser was involved)
• Photocopy of the damaged vehicle registration
• Damage photos
• T.C. identity number / tax certificate of the victim
• If the damage is followed by proxy; copy of power of attorney, IBAN information and T.C. identity number of the proxy
• If the plate number is not specified in the policy; photocopy of the insured vehicle registration

c) In Permanent Disability Compensation Claims

• Medical board report prepared in accordance with the Regulation on Disability Assessment for Adults and the Regulation on Special Needs Assessment for Children,
• Epicrisis Report,
• General forensic examination report,
• Reports regarding all examinations and treatments,
• Photocopy of the victim's identity document,
• Accident report, expert report if available, or discovery report or court decision,
• Last income status document of the victim as of the date of the accident,
• Bank account information (bank - branch name, IBAN number) belonging to the right holder,
• Explicit consent statement given by the victim regarding access, processing, and transfer of health data.

Other information and documents that may be requested if deemed necessary:

• Claim letter
• Photocopies of registration for the vehicles involved in the accident
• Alcohol reports and driver's license photocopies of the drivers, if available
• Copy of identity register with family details

d) In Case of Death

• Accident Report, expert report if available, discovery report or court decision,
• Certificate of inheritance,
• Death certificate and post-mortem examination/autopsy report,
• Current copy of identity register showing mother and father information,
• Last income status document of the deceased as of the date of the accident,
• Bank account information (bank - branch name, IBAN number) belonging to the right holder.

Other information and documents that may be requested if deemed necessary:

• Claim letter
• Photocopies of registration for the vehicles involved in the accident
• Alcohol reports and driver's license photocopies of the drivers, if available
• Burial permit

For claims over 185,000 TL, the following information and documents are additionally requested during the payment process.

a) In Case of Disability

• Accident report/Claim Letter
• Board report
• Photocopy of identity card
• IBAN belonging to the insured

b) In Case of Death

• Copy of identity register with family details
• Post-mortem examination or autopsy report
• Accident report/Claim letter
• Certificate of inheritance
• Photocopies of identity cards and IBAN information of the heirs

For claims over 185,000 TL, the following information and documents are additionally requested during the payment process.

a) Internal Flooding and Water Incursion

• Claim declaration letter of the insured (including the way the damage occurred and the numerical damage amount)
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

b) Theft Claims

• Claim declaration letter of the insured (including the way the damage occurred and the numerical damage amount)
• Police application report (Statement report)
• "Not found" letter (if the damage amount exceeds 50,000 TL)
• Visual inspection report (Crime scene investigation report)
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

d) Glass Breakage Claims

• Claim declaration letter of the insured (including the way the damage occurred and the numerical damage amount)
• Glass invoice (in cases where an appraiser is not assigned by our company for damage determination)
• Photos regarding the damage (in cases where an appraiser is not assigned by our company for damage determination)
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

e) Storm Claims

• Claim declaration letter of the insured (including the way the damage occurred and the numerical damage amount)
• Meteorological report
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

f) Fire Claims

• Fire Brigade Report and/or Police Reports
• Claim declaration letter of our insured (including the way the damage occurred and the numerical damage amount)
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

g) Electronic Device

• Claim declaration letter of the insured (including the way the damage occurred and the numerical damage amount)
• Repair invoice (in cases where an appraiser is not assigned by our company for damage determination)
• Photos regarding the damage (in cases where an appraiser is not assigned by our company for damage determination)
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

h) Isolation Costs

• Claim declaration letter of the insured (including the way the damage occurred and the numerical damage amount)
• Repair invoice (in cases where an appraiser is not assigned by our company for damage determination)
• Photos regarding the damage (in cases where an appraiser is not assigned by our company for damage determination)
• IBAN belonging to the insured
• Photocopy of title deed or lease agreement

For claims over 185,000 TL, the following information and documents are additionally requested during the payment process.

• Declaration letter of the insured
• Photocopy of the insured's passport (must include the page with entry-exit dates)
• IBAN belonging to the insured
• Doctor or epicrisis report
• Originals of invoices related to treatment costs
• Original of the prescription, if medication was given
• Original of the pharmacy receipt, if medication was given

For claims over 185,000 TL, the following information and documents are additionally requested during the payment process.